How services are delivered
Velder provides professional services electronically by email, secure cloud accounting platforms, virtual meetings and other agreed channels. No physical delivery is normally required. Work begins after the proposal is accepted, required payment is received and the necessary records and access have been supplied.
Typical timelines
- Enquiry acknowledgement: within 2 business days.
- Proposal after an initial consultation: normally within 3 business days.
- New monthly-service onboarding: normally 5–10 business days after complete information and access are received.
- Routine monthly bookkeeping and reports: according to the agreed monthly calendar, generally within 10 business days after receipt of complete month-end records.
- Once-off registrations, returns and projects: the timeline stated in the accepted proposal and subject to third-party or authority processing times.
Delays and dependencies
Timelines pause while we wait for required documents, approvals, payment or system access. SARS, CIPC, banks, software providers and other third parties control their own processing times; we cannot guarantee their completion dates but will keep the client informed of material delays.
Completion and acceptance
A deliverable is treated as supplied when sent to the agreed email address or made available in the agreed platform. Please report any material issue promptly so it can be investigated and corrected where it falls within the agreed scope.
Contact us
Questions or requests may be sent to helpme@velderba.co.za or 062 762 6324. We aim to acknowledge policy-related queries within two business days.