Information we collect
We may collect contact, identity, company, financial, tax, payroll, banking and transaction information supplied through enquiries, onboarding, service delivery and payment. We also receive limited technical information when you use our website.
Why we use it
- To respond to enquiries, prepare proposals and deliver contracted services.
- To process payments, maintain records and meet legal, tax and regulatory duties.
- To communicate about an engagement and improve our services.
- To prevent fraud, protect our systems and enforce our agreements.
Sharing and safeguards
Information is shared only where reasonably necessary with authorised staff, professional advisers, regulators and service providers such as accounting, payroll, cloud, payment and communication platforms. We apply reasonable technical and organisational safeguards and require service providers to protect information appropriately.
Retention and your rights
We retain information only as long as required for service delivery, legal obligations and legitimate business records. Subject to applicable law, you may request access, correction or deletion, object to certain processing or lodge a complaint with South Africa’s Information Regulator.
Cookies and payments
The website may use essential technical cookies. Payment details entered into a payment provider’s secure service are handled under that provider’s privacy practices; Velder does not intentionally store full card details on this website.
Contact us
Questions or requests may be sent to helpme@velderba.co.za or 062 762 6324. We aim to acknowledge policy-related queries within two business days.