Monthly services
Either party may cancel an ongoing monthly service by giving 30 calendar days’ written notice, unless the signed engagement letter specifies another period. Fees remain payable during the notice period and we will complete the agreed routine work for that period, subject to receiving the required information.
Once-off projects
A once-off project may be cancelled in writing before completion. The client remains responsible for work performed up to the cancellation date, committed third-party costs and any non-refundable deposit stated in the accepted proposal. Any remaining refundable balance will be handled under our Refund Policy.
Appointments
Consultations may be moved or cancelled without charge with at least 24 hours’ notice. A late cancellation or missed paid appointment may be charged at the agreed consultation rate.
How to cancel
Email helpme@velderba.co.za with the client name, affected service and requested cancellation date. Cancellation is effective when acknowledged by us in writing. Access to records may be retained as required by law and released subject to settlement of undisputed fees.
Contact us
Questions or requests may be sent to helpme@velderba.co.za or 062 762 6324. We aim to acknowledge policy-related queries within two business days.